As one of the best carbon bicycle manufacturers in China,we have over five years experience in producing 100% hand-built full carbon bicycles .Specialized in this field,we offer high quality frames and relevant bicycle components with guarantee,to reach cyclist"s dream of superb carbon bicycles!
1.Return and Refund policy:
1)You can return the products within 14days after you receive it for any reasons. a.A 10% restocking fee is assessed for any products returned in "used" condition. b.Buyer is responsible for shipping costs both ways.
2)If there is a quality problem with the products,please contact us,we will solve it as soon as we get your email.If it is quality problem,when we receive your return,we will repair or exchange it for you.
We offer you our high quality and customer-tested products.We have a quality assurance date which is Frame 2 year & Wheel set 1 year .Under normal riding ,if there is any damage not caused by human factors,products can be replaced from us.
Other carbon bike parts has 1year of warranty(Not include cassette body ect.consumables).
1.We provide customized services,customized mould,customized paint.If you need to make customized paint,please contact us,send us your request,our designer will make design accordting to your request free.Custiomzied mould is welcome,if you have large quantity.
2.If you need large quantity,we can make customized mould for you as your request.
Q1. What is your terms of packing? A: Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.
Q2. What is your terms of payment? A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.
Q3. What is your terms of delivery? A: EXW, FOB,
Q4. How about your delivery time? A: Generally, it will take 3 to 60 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Q5. Can you produce according to the samples? A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q6. What is your sample policy? A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the shipping cost.
Q7. Do you test all your goods before delivery? A: Yes, we have 100% test before delivery
Q8: How do you make our business long-term and good relationship? A:1. We keep good quality and competitive price to ensure our customers benefit ; 2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.